Last updated: 24 September 2026
1. Acceptance of these terms
By using this website, submitting a booking or using our services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the website or submit a booking.
2. Bookings and service availability
A website submission is a request for service and does not guarantee availability. A booking is confirmed only when Primetime accepts it. Service types, opening hours, branch availability and estimated completion times may change because of capacity, weather, equipment issues or other operational needs.
3. Customer responsibilities
You agree to provide current and accurate contact, vehicle and booking information, to have authority to request service for the vehicle, and to disclose conditions that could affect safe handling. Please remove cash, valuables and irreplaceable personal property before leaving a vehicle with us.
4. Prices and payment
Prices may vary based on vehicle type, condition, selected service, parking duration and additional work you approve. Any displayed price is subject to confirmation by the branch. You are responsible for agreed charges and any applicable taxes or fees.
5. Changes, cancellations and collection
Contact the selected branch promptly to change or cancel a booking. Refunds, if applicable, depend on the service, notice provided and work already completed. Vehicles must be collected within the agreed time; additional parking or holding charges may apply where permitted.
6. WhatsApp communications
If you provide a mobile number and opt in to WhatsApp communications, you authorise Primetime to send service messages such as booking confirmations, reminders and status updates. Message and data rates may apply. Delivery is not guaranteed and depends on telecommunications and Meta’s WhatsApp services.
You may opt out at any time by replying STOP or contacting us. Do not send payment card details, passwords or other sensitive information through WhatsApp.
7. Vehicle condition and limitation of liability
We take reasonable care while providing services. To the extent permitted by law, Primetime is not responsible for pre-existing damage, ordinary wear, mechanical or electrical faults, items left in a vehicle, or loss caused by events outside our reasonable control. Nothing in these terms excludes liability that cannot lawfully be excluded or limits rights available under applicable consumer law.
8. Website use and intellectual property
You may use this website only for lawful personal or business enquiries. You must not interfere with its operation, attempt unauthorised access, submit false or harmful content, or misuse booking and communication features. Website content, branding and design belong to Primetime or their respective licensors and may not be copied or exploited without permission.
9. Third-party services
The website may rely on or link to services operated by third parties, including maps, payment providers and WhatsApp. Those services are governed by their providers’ terms, and Primetime is not responsible for their availability or independent practices.
10. Changes and governing law
We may update these terms by publishing a revised version on this page. These terms are governed by the laws of India, and disputes will be subject to the courts having jurisdiction in Puducherry, subject to applicable consumer protections.
11. Contact us
Questions about these terms can be submitted through our contact page or by calling +91 - 84388 62851.